Can I track my order?
Yes! Once your order is dispatched, you can monitor its status through our online customer service portal.
What happens if I need to cancel my order?
You have 30 minutes after placing an order to request cancellation by contacting us at [email protected]. Unfortunately, once processing begins, cancellations are no longer possible.
I received a defective/damaged item; what should I do?
If you receive an item that’s damaged or defective upon arrival please contact us immediately with visual proof like photos or videos so we can assess and rectify the issue by either replacing it or providing a refund without additional cost to you.
Is sales tax applied to my purchase?
No worries there – We handle all applicable sales taxes so that isn’t something you’ll need to consider when making your purchase from Savingdailys.
What happens if my package gets lost in transit?
While we cannot accept responsibility for packages lost during transit customers should reach out with their order number so that assistance may be provided in lodging claims against the courier services involved.
How often should I change the filter?
It is recommended to replace it every 2-4 weeks. Depending on the frequency of your pet’s drinking and the number of pets, when using a water fountain, please replace the filter of the cat water fountain every 1 to 2 weeks in summer and every 2 to 4 weeks in winter.
Which pet water dispenser filter is suitable?
These Smart Pet Water Fountain Filters are designed to fit seamlessly with a variety of popular automatic pet water fountains, including Catit Flower Fountains, etc. These filters are round and have a diameter of 5.5 in (14cm).
What should I pay attention to when using it?
When installing, please place the convex side upward.
Please soak the filter element for 15-20 minutes before use. Before use, the filter should be soaked and rinsed under running water to prevent the activated carbon powder from falling into the water.
Please replace the cat fountain filter after 2 to 4 weeks of use to keep the water fresh and clean.
A small amount of carbon dust may be released during the filter’s life, but this is harmless to your pet.